Frequently asked questions about the
VacationTree VIP membership |
Q: How are you able to supply these vacation packages at such a large discount? |
A: Hotels need to maintain at least a 70% occupancy rate or they will lose revenue due to operating costs. By filling rooms, even at significantly lower rates, they keep these costs in check. These additional customers also help to increase revenue for the Hotel by purchasing products and services (room service, restaurants, boutiques, gifts, etc.) during their stay. Therefore we need to fill rooms at these fine worldwide destinations. |
Q: Once I purchase the VacationTree VIP program, when can I use it? |
A: Your VacationTree VIP membership is good for up to one (1) year from the date of purchase. You may begin your first vacation within ten (10) business days from the date of purchase. You do not need to set a travel date today. You may email our customer service department after you purchase your package and we will be more than happy to help you book your travel dates. |
Q: Do I have to attend a presentation? |
A: Yes, the promotional package is offered to you with your commitment to attend a 90 minute resort tour presentation between the time you check-in and check-out of the hotel. Remember though that you are not required to buy, purchase or join anything! |
Q: What happens if I don’t go to the presentation? |
A: Failure to attend and complete the sales presentation would cause you to be charged the hotel’s prevailing daily rate. |
Q: Will I be given the "hard sell" at the presentation? |
A: No. In fact, vacation companies have come a long way from the "hard sell" days. Research has shown that buyers do not respond favorably to this tactic. As a result, the process has evolved into a fun, festive experience without the pressure you would expect. You will be pleasantly surprised. |
Q: Am I obligated to purchase anything? |
A: No. You are not obligated to buy or join anything! If you like what you see, feel free to ask more questions. After the presentation, enjoy the rest of your vacation! |
Q: Can I bring the kids or request special needs? |
A: Most resorts allow up to 2 children in the adult-occupied room, while some resorts are for adults only. Our listings will specify whether or not a given resort is adult-only. |
Q: How do I rent a beautiful timeshare or condo suite with multiple bedrooms, kitchen, living room, etc., so that my entire family can enjoy the vacation together? |
A: Our listings allow you to search by Destination, enabling you to choose which resort you wish to visit. Go to VacationTree.com to see our listings. |